WXW – Listen to Your Clients or Lose Your Business
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WXW - Women's Exchange of Washtenaw
Thursday, May 18, 2017 - 8:00am to 10:00am
Washtenaw Community College, Morris Lawrence Bld, 4800 E Huron DrAnn Arbor, MI 48105
$25.00 ($25.00 per adult if you register by May 15th) / $30.00 ($30.00 per adult if you register after May 15th) / $3,500.00 ($35.00 per adult if you pay at the door)
A fundamental need of most people is to feel appreciated and this especially applies to customers. Seventy six percent of consumers view their experience as the basis for how much a company values them. If you have lost business to a competitor, it could be that your customers felt ignored.
Why should anyone attend this workshop? Statistics reveal that businesses fail to resolve consumer problems 50% of the time even with an experienced customer care staff. News of poor service reaches twice as many people as news about a positive experience. Without ongoing customer service training, businesses will continue to come up short and will watch the competition abscond with their clients.
This workshop will:
Help participants gain insight to deliver celebrity status service; retain clients and attract competitor’s clientele.
Engage the participants in role playing for the purpose of improving listening and communication skills with internal/external customers, the C-Suite, vendors and suppliers.
Dig deep into the fact that customer service goes beyond the purchase of goods and services. It involves the activities before, during and after a prospect decides to buy.
Reveal useful insight - get best value in placing the right person in the right position
Noticeably improved communication with internal customers (staff) resulting in higher morale. Thoughtful consideration will be given to reviewing your company’s customer service policy and establishing a customer service philosophy.
Participants will be able to apply the interactive role playing to:
- Establish the standard for “exceeding customer expectations”
- Establish a plan to proactively anticipate customer complaints
- Educate and empower their staff to make decisions without first conferring with management
Join us on Thursday, May 18th, 8:00 a.m. – 10:00 a.m. and leave inspired!