WXW – Listen to Your Clients or Lose Your Business

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WXW - Women's Exchange of Washtenaw
Thursday, May 18, 2017 - 8:00am to 10:00am
Colette Douglas
Event Type: 
Business Training
For Entrepreneurs
Washtenaw Community College, Morris Lawrence Bld, 4800 E Huron Dr
Ann Arbor, MI 48105
$25.00 ($25.00 per adult if you register by May 15th) / $30.00 ($30.00 per adult if you register after May 15th) / $3,500.00 ($35.00 per adult if you pay at the door)

A fundamental need of most people is to feel appreciated and this especially applies to customers. Seventy six percent of consumers view their experience as the basis for how much a company values them. If you have lost business to a competitor, it could be that your customers felt ignored.

Why should anyone attend this workshop? Statistics reveal that businesses fail to resolve consumer problems 50% of the time even with an experienced customer care staff. News of poor service reaches twice as many people as news about a positive experience. Without ongoing customer service training, businesses will continue to come up short and will watch the competition abscond with their clients.

This workshop will:

Help participants gain insight to deliver celebrity status service; retain clients and attract competitor’s clientele.
Engage the participants in role playing for the purpose of improving listening and communication skills with internal/external customers, the C-Suite, vendors and suppliers.
Dig deep into the fact that customer service goes beyond the purchase of goods and services. It involves the activities before, during and after a prospect decides to buy.
Reveal useful insight - get best value in placing the right person in the right position

Learning Outcomes:

Noticeably improved communication with internal customers (staff) resulting in higher morale. Thoughtful consideration will be given to reviewing your company’s customer service policy and establishing a customer service philosophy.

Participants will be able to apply the interactive role playing to:

  • Establish the standard for “exceeding customer expectations”
  • Establish a plan to proactively anticipate customer complaints
  • Educate and empower their staff to make decisions without first conferring with management

Join us on Thursday, May 18th, 8:00 a.m. – 10:00 a.m. and leave inspired!

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